Privacy policy

Privacy Policy

Last Updated: 15 April 2025

This Privacy Policy explains how we ("Website", "we", "us", or "our") collect, use, and share your personal information when you visit our website, use our services, or make a purchase at femilins-uk.com (the “Website”) or otherwise interact with us in relation to the Website (collectively, the “Services”).

“You” and “your” refers to you as a user, whether as a customer, a site visitor, or any other individual whose personal data we collect in accordance with this policy.

Updates to This Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on the Website with a new “Last Updated” date. If required by law, we’ll notify you and/or seek your consent for any material changes.

What Personal Data We Collect and Why

We collect personal data from different sources depending on how you interact with us:

📌 Information you provide directly:

  • Contact details: name, address, phone number, and email

  • Order information: payment details, shipping and billing addresses

  • Account info: login credentials, security questions

  • Customer support: any messages you send to us

📊 Automatically collected data:

  • Device type, IP address, browser type, time of access

  • Browsing behaviour and usage information

  • Cookies, pixels, and similar technologies

🤝 Data from third parties:

  • Shopify and other platform providers

  • Payment processors (e.g. card info, payment confirmation)

  • Analytics and marketing partners

How We Use Your Information

We use your data to:

  • Provide services: order processing, delivery, returns, account management

  • Marketing & advertising: emails, SMS, ads based on legitimate interest under GDPR Article 6(1)(f)

  • Security & fraud prevention: secure your account and prevent misuse

  • Customer support & service optimisation

Cookies

We use cookies to support and improve website functionality.
Cookies help us remember your preferences, analyse usage, and deliver more relevant ads.

You can manage cookies via your browser settings. Blocking cookies may affect website performance.
Learn more: Shopify Cookie Policy

Sharing Your Personal Information

We may share your data with:

  • Service providers (e.g. IT, payment, analytics, warehousing, logistics)

  • Business and marketing partners

  • Social media platforms (only with your consent)

  • Our corporate group

  • Regulators or authorities when legally required

Data Types & Recipients

Data Type Shared With
Contact, order, and account Service providers, partners
Commercial data Analytics providers, support teams
Online behaviour Ad platforms, analytics tools
Location data (e.g. IP-based) Tech service providers

We do not process or share sensitive personal data without your explicit consent.

External Links

Our Website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before engaging.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe your child’s data has been submitted, contact us for removal.

Data Security & Retention

No method of transmission is 100% secure. Avoid sending sensitive data via unsecured channels.
We retain data only as long as needed for legal, operational, or dispute resolution purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion

  • Correct inaccuracies

  • Request data portability

  • Object to data sale/sharing or targeted ads

  • Restrict processing

  • Withdraw consent

  • Lodge complaints

  • Manage marketing preferences

You can exercise these rights via our website or by contacting us directly (details below).
We do not discriminate against users who exercise their rights. We may ask for identity verification before processing your request.

Complaints

If you have concerns about how we handle your data, please contact us first.
You may also lodge a complaint with your local data protection authority.
For users in the EEA, you can find your authority here: European Data Protection Board

International Users

Your personal data may be transferred, stored, or processed outside the EU.
We use Standard Contractual Clauses or similar safeguards for such transfers where required.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 info@femilins-uk.com
Data Protection Officer: Femilins-UK